FAQ
1. Ensure that flight mode is turned off.
2. Ensure that mobile data is turn on.
3. Ensure that data roaming for eSIM is turn on.
4. Ensure that network selection is choose correctly.
5. Ensure that APN is set are correct.
Hotspot data sharing available but not guarantee. It depends on your devices model & system version.
It depends. Some of your eSIM come with phone number and some are not. Kindly refer to the product description for more details.
These services only available for eSIM that come with phone number, those that do not will not have these service. Please refer to product description for more info.
No. Each eSIM can only be install once and cannot be reinstall if it have been deleted.
You may check eSIM data usage in mobile data setting in your phone. Furthermore you may also contact our CS to check your data usage.
According to the laws & regulations user must complete real-name registration of the eSIM before using in Hong Kong & Taiwan. You may complete it via the link below: